I've looked for an external box but cannot find anything. Get virgin engineer to move the wall socket. just moved in, can see the brown cable coming in from outside but there's no VM. Community; Volt. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. 168. The existing cables will be screw-on (11 mm spanner or pliers required). VM will usually only supply a Quickstart to a property that had VM previously. They'll then install a fibre socket inside. These are the parts I could find, they were screwed into the end on the coaxial cable. Let us know if there's any further issues. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. The Openreach sockets do not work for Virgin Media. Options. Browse Virgin Media Virgin Media Community. The box does however have a hole in the bottom, through which i could see some. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi there @vmcusto1, welcome to our forum and thanks for your post. If you look into the back of your Hub, you'll see a port. Plug the cables into the Hub. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. Stay safe online. Phone. but only the green light keep flashing. I have also checked outside and there is no box either on my property or on m. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. No internet, unfortunately. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Or you may be quicker than average! You won’t be involved the whole time. I have tried to contact vm but I don’t have a landline number so they w. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Broadband. SpeedI sign up for vm broadband and I was offered self instalation kit . . TiVo. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Can someone come and set it up? 0 Kudos Reply. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Stream from Virgin Media. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. All. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. 4 weeks ago. Internet connectivity is one of the. Mark as New; Bookmark this message; Subscribe to this message. No wall socket for my broadband quick set up. All forum topics; Previous topic;on 14-02-2023 17:21. It has two outputs on the left of the wall box. Help; Virgin Media Virgin Media Community. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. 9. Signals from baby monitors, fish tanks and cordless. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. provided, I shall give them a call tomorrow. Hi team . I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. . I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. It said to then wait at least an hour. Gaming Support. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Options. #2. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. But I have no Virgin Media Wall socket - 4942192 - 2. Tudor. Many thanks Krysia - 4353656 - 2. Please help. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. 3 weeks ago. Have a look - 5286765. You can also check for a loose cable as not all properties have a socket. . Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Ordered VM broadband and was recommended by the website to select the self quick install option. Virgin Mobile. Community; Volt. Hoping someone can help me with a pre-installation question. Plug the cables into the Hub. Networking and WiFi. Has anyone had the same problem?Plug the cables into the Hub. I am going to send you a private message. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I've got 2 wall sockets that I think are likely. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. on 07-09-2022 19:28. I was told when purchasing the broadband package that fi. Thank you. . Broadband. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Broadband. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Get the Hub ready by connecting the wires. on 05-09-2023 20:36. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 😁 I tried Virgin Customer Services with this but they werent able to answer. Thank you for your post and welcome to the community. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Went outside and there appears to be nothing on the other side (maybe removed). Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. on 18-05-2022 19:55. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Community; Volt. It is surface clipped usually. 18-02-2023 10:23 - edited 18-02-2023 10:33. Account - Cable. Not able to set up my broadband. Stream from Virgin Media. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Explain what needs to be done and book an engineer visit. No idea what that entails/ how long and. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. I have a separate Virgin media feed into the house, with TV and broadband. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Hi I have just moved home and have the quick start broadband, we have no wall socket available. AnthonyRaw1986. Virgin TV 360. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sometimes there is no VM wall box, just a trailing cable. Get the Hub ready by connecting the wires. Trace any cables coming out of it and check the ends of them. I'm at the stage where I need to plug the -. . V6. See the attached photo. Virgin Media. But the metal isolator box looks like it might be the wrong way around. The technician visited a. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. If you need a new wall socket, the engineer will install this for you during the appointment. QuickStart, set up and connections. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. on 04-02-2023 11:17. Manage Your Account. QuickStart, set up and connections. My Virgin Media App. Options. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. I think it’s something like £5-£8 per day that your services aren’t on. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Could I book an engineer and what number - 5155510. Disappointing but not unexpected. I have signed up as a new user for Virgin Fibre. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Re: No wall socket. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I wanted. V6. ago Sometimes you will get a random cable sticking out of a wall with no isolator. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. We're here to help. . I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The Openreach sockets do not work for Virgin Media. The only things visible inside the house are: a openreach Master socket 5. Options. 0 Kudos. I have also checked outside and there is no box either on my property or on my boundary wall. Getting Connected with Virgin Media is easy when you have a wall socket. I’m rubbish with stuff like this and - 5198150. Installation: Wall socket issue. Hello Virgin Media, we moved into a new house. Back a step. 2. But I have no Virgin Media Wall socket in my house. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. So yes, following many takeovers, this is now your Virgin Media connection. Would I be able. I just found a box in the closet which has a cable indicated as CABELCON 4. Subscribe to RSS Feed;. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Wall socket. Stream from Virgin Media. Tuning in. Phone line - 5 mins. I assumed - 5381512. Sometimes there is no wall box, just a trailing cable. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. . However, I do not have any of the specified wall sockets available. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Email. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). in. Tuning in. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). QuickStart, set up and connections. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. No virgin media wall socket. Options. signed up and was given the option of self installation. It is likely you will be waiting a few days. However no idea of how long that might take. Hi there , welcome to our forum and thanks for your post. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. All the wall sockets I can see are for BT. Phone. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. V6. VM BB TV Landline. Ordered VM broadband and was recommended by the website to select the self quick install option. It probably goes into another room in the house. Package arrive today and realized I don't have a VM wall socket to. Can I arrange an engineer asap? - 5228161. . Can anyone help or know how long it takes to g. to be phone lines. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi, Having difficulty installing our new broadband. The cable could be hidden within, or behind, furniture. Whichever is the most suitable. and view the images for a range of different wall box options. So the technician will install a coaxial outlet where you want the modem. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I was trying to book an engineer but I didn’t - 5183428. Don’t plug the power cable into a plug socket yet. both appear. All I am aware of terminate the fibre inside. Virgin Media; My Virgin Media. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Broadband. Mark as New; Bookmark this message;. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Joining in Options. My previous sky microfilter attached here. However, I do not have any of the specified wall sockets available. The other is marked TV, & this is used for TV & Broadband. Nothing has happened. I don't work for Virgin Media. VM will usually only supply a Quickstart to a property that had VM previously. Plug into the Virgin Media wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Gaming Support. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. The NTL cable termination box is outside. Thank you. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. on 02-01-2023 15:12. VM BB TV Landline. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Broadband. I unscrewed it and there is a male isolator inside the box. Sorry to see that you have been having issues with connecting your equipment. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Hello sophieboulter1. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Being connected to the internet is one of the most important modern essentials in 2022,. This is usually marked as Line 1. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Make sure that both sockets are switched on. Hi there @harpreetsingh21. Forum; Apps. Re: No wall socket. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. on 10-02-2023 10:35. 0 Kudos. No Virgin Media wall socket on 16-10-2022 18:45. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. on 03-12-2022 10:11. I have a flashing green light on the hub itself. These are usually provisioned from an equipment cupboard outside the flats. I’ve got. 0. Virgin Media; My Virgin Media. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. cable. Has anyone had the same problem? Plug the cables into the Hub. 01-02-2023 10:59 - edited 01-02-2023 11:00. When I proceeded to set up my Hub 3 I quickly realised that. Options. them. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Home Phone. The other is marked TV, & this is used for TV & Broadband. I can only find the TV socket. No Virgin wall socket sophiep0989. The wall box may be branded with the logos of an old cable TV company (not VM). 08K; 2. Or if the other end of the white cable is in a more useful. No virgin media wall socket. Installation: Wall socket issue. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Community FAQ Sign in. When ordered it didn't say anything about needing a VM wall socket. Can I arrange an engineer asap? 0 Kudos Reply. Some new sockets may look like one of the below. . Subscribe to RSS Feed; Mark Topic as New; Mark. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. We all know and love the internet and TV services that can enter our homes through entry points. I am attaching photos of what i can find in. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Next you'll need to take your second adaptor and plug it into another wall socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Once connected it directly to a hub, a little bit loose, but then interne. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Stream from Virgin Media. Connect the Hub’s power cable with the blue tab. I don't have a Virgin wall socket. TiVo. First picture is telephone socket which is now not used. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I'm a Very Insightful Person, I'm here to share knowledge. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Speed. 3 minutes ago. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. on 04-02-2023 11:17. Networking and WiFi. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Some of the cables hanging out the wall were cut off after the house improvements. Call the pre-installation and delivery team on 0800 052 1734. Joining in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Broadband. . Can anyone advise on this issue, or I think that should be set up by an engineer from VM. QuickStart, set up and connections. However, I do not have any of the specified wall sockets available. I have signed up as a new user for Virgin Fibre. TV on the go. I have only got one rectangular shaped white socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. Hello VLNeedham. I was told when purchasing the broadband package that fibre was available here and already in. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have broadband kit arriving on the 29th Dec, but no Virgin socket. Past occupiers of your property may have removed. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. 13. When your number transfers, your BT socket will go dead. Placed an order and the lady said we were eligible for quick start self installation. Only an aerial cable (pictured below) connected to a box outside my flat. Home. Browse Virgin Media Virgin Media Community. Available with M50 broadband or faster. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. QuickStart, set up and connections. Got my virgin media self install kit but I don't have a virgin socket. Options. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. 3 5 comments Best Add a Comment LayerTough • 1 yr. Browse Virgin Media Virgin Media Community. Just had self installation delivered, have no wall socket just two cables from the wall. Most QuickStart kits have just 6 cables, connectors and powerlines to. 4 weeks ago. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. 15 March 2021 at 12:49PM. Restart your equipment. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. The wall box may be branded with the logos of an old cable TV company (not VM).